Order Management Analyst With German
Core
Process orders and manage software subscriptions within the Diagnose Service System (DiSS) while handling customer claims and billing.
Role type
Order Management Analyst
Builds
Software subscription services and order fulfillment for enterprise customers
Domain
IT Services / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order processing, subscription management, claim management, CRM data maintenance, billing, reporting, customer service, analytical thinking, MS Office
Preferred skills
Conflict management, independent decision making, adaptability, customer orientation, active listening
Technologies
DiSS, CRM, MS Office (Excel, Word)
Responsibilities
Process orders and software subscriptions accurately; manage subscription and service contracts; handle claims including returns and licensing inquiries; create and maintain CRM/DiSS databases; book service charges and monthly billing; generate reports; support product phase-out and marketing initiatives; train team members
Seniority
Individual Contributor
