Spa Supervisor
Core
Delivering luxury spa treatments, managing daily operations, and ensuring high guest satisfaction in an upper-luxury hotel environment.
Role type
Senior IC Spa Therapist (Supervisor)
Builds
Spa treatments, guest experiences, and operational efficiency for Raffles Hotels & Resorts
Domain
Hospitality + Wellness
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Spa treatments, SOP adherence, inventory management, guest relations, retail revenue support, safety protocols, equipment maintenance, VIP recognition, treatment scheduling, brand standards knowledge
Preferred skills
First Aid/CPR certification, local language fluency, training skills, industry network
Technologies
Spa databases, booking systems
Responsibilities
Perform spa treatments safely and professionally; maintain inventory and equipment; greet and host guests; coordinate treatments with other departments; ensure facility cleanliness and ambience; promote hotel and spa packages; report maintenance and security issues; maintain guest satisfaction scores
Seniority
Senior, hands-on IC