Hôte/Hôtesse d'accueil H/F - PARIS SOCIETY
Core
Front-of-house receptionist and reservation manager ensuring a personalized guest experience from arrival to departure in a high-end hospitality setting.
Role type
Front-of-house receptionist (hospitality)
Builds
Guest experiences and operational flow for restaurant and hotel establishments
Domain
Hospitality / Fine Dining / Hotel
Deliverable
product features
Required skills
Reservation management, multi-lingual communication (English + another foreign language), table management, cash handling and billing, inventory management for guest amenities, event calendar knowledge, computer literacy (Excel, Dropbox, Skello)
Preferred skills
Knowledge of Paris Society group standards, familiarity with Accor hotels and restaurants
Technologies
Excel, Dropbox, Skello
Responsibilities
Manage physical and telephone guest reception, handle reservations and email correspondence, direct guests to tables and accompany them throughout their visit, manage coat check operations, process bank card signatures and billing for no-shows, coordinate service flow with kitchen and floor managers, update seating plans based on VIP and event information
Seniority
Entry-level to Junior, hands-on IC