Chef de réception
Core
Managing the reception service, ensuring guest satisfaction, and optimizing commercial activity for a high-end hotel.
Role type
Senior reception service manager
Builds
Guest experiences, reservation management, and commercial revenue for a luxury hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, reservation management, commercial optimization, financial control, inventory management, event coordination, PMS proficiency, OTA management, performance metrics analysis
Preferred skills
Third foreign language, boutique management, local artisan partnerships
Responsibilities
Organize and supervise daily reception activities, manage guest requests and VIP handling, optimize occupancy and revenue, control cash operations and billing, manage inventory and supplies, coordinate seminars and events, analyze customer feedback and e-reputation
Seniority
Senior, hands-on IC with team management