Chef de Réception (H/F/NB)
Core
Supervise front-of-house operations and lead the reception team to ensure a seamless, professional guest experience from arrival to departure.
Role type
Front-of-house manager (reception)
Builds
Guest check-in/check-out processes, room assignments, billing, and internal service coordination
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Team leadership, PMS management (Oracle OPERA Cloud), financial reporting, sales promotion, conflict resolution, staff training, operational planning
Preferred skills
High-end hospitality standards, multilingual communication, stress management, guest relations
Technologies
Oracle OPERA Cloud, office software
Responsibilities
Supervise arrival and departure operations, manage guest requests and complaints, oversee billing and cash handling, drive upselling of hotel services, train and schedule reception staff
Seniority
Mid-level manager, hands-on leadership