Team Manager - Life/Disability Insurance for Taguig
Core
Lead a team delivering operational excellence and quality service for insurance claims support programs.
Role type
Team Manager - Insurance Claims
Builds
Insurance claims support services for clients
Domain
Insurance (Life/Disability) + Contact Center Operations
Deliverable
client delivery
Required skills
team management, process compliance, data analysis, training needs identification, stakeholder collaboration, MS Office proficiency
Preferred skills
Bachelor's degree, analytical skills, time management, multitasking, verbal/written communication
Responsibilities
Establish and maintain communication with clients and team members to resolve issues; Produce strategies based on data reports and analysis; Identify training needs for staff; Collaborate with stakeholders on process updates; Conduct process compliance adherence checks
Seniority
Mid-level Manager