Retail Technical Support Analyst (m/w/d)
Core
Provide technical support to shop staff via phone, resolve minor hardware/software issues, and document solutions in a ticketing system.
Role type
Retail Technical Support Analyst
Builds
Troubleshooting guides and knowledge base articles for shop operations
Domain
Retail technology / Sports betting platform
Deliverable
client delivery
Required skills
Windows 10/11 knowledge, ticketing system proficiency, technical troubleshooting, documentation
Preferred skills
Software update testing, slow rollout support, administrative task management
Technologies
Windows 10, Windows 11
Responsibilities
Answering phone calls from shop staff, resolving minor technical issues, documenting solutions, escalating complex issues, creating troubleshooting articles, testing software updates
Seniority
Individual Contributor
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