Escalation and Incident Engineer
Core
First point of contact for diagnosing and troubleshooting technical issues for Cognigy's AI Agent platform.
Role type
Escalation and Incident Engineer
Builds
AI Agent platform for enterprise contact centers
Domain
Customer Experience (CX) / Artificial Intelligence
Deliverable
client delivery
Required skills
technical support experience, Windows/Linux knowledge, support tools familiarity, problem-solving
Responsibilities
Act as first point of contact for issues, Diagnose and troubleshoot technical issues, Document procedures and resolutions, Collaborate with engineering to resolve issues, Participate in on-call rotations
Sourced via greenhouse · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.