Front office Executive
Core
Lead front office operations and reception team to deliver exceptional guest experiences and manage daily hotel workflows.
Role type
Front Office Executive (Team Lead)
Builds
Guest check-ins/check-outs, room bookings, billing, and front-of-house operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, guest relations, conflict resolution, PMS proficiency, billing management, shift coordination, safety compliance, revenue maximization
Preferred skills
Luxury hotel experience, multilingual abilities, revenue management knowledge, hospitality certification
Responsibilities
Greet guests and manage check-ins/check-outs, lead and motivate the reception team, handle guest complaints and inquiries, coordinate with Housekeeping and other departments, manage billing and credit accounts, supervise shift handovers, ensure safety and security compliance, maximize revenue through sales strategies
Seniority
Mid-level, hands-on IC with team leadership