Resident Manager
Core
Provide strategic leadership for all hotel operations, drive operational excellence, and ensure alignment with Novotel brand standards and Accor business objectives.
Role type
Senior hotel operations manager
Builds
Safe, secure, and future-ready hotel operations
Domain
Hospitality / Hotel Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic leadership, operational excellence, cross-functional collaboration, service recovery, facility management, workforce planning, talent development, organizational capability
Preferred skills
Passion for customer service, record of operational experience
Responsibilities
Drive operational excellence and key strategic initiatives, lead resolution of complex guest concerns, oversee hotel facilities and asset management, build and sustain a performance-driven culture
Seniority
Senior, hands-on IC