Service Writer/Advisor
Core
Service department operations leader responsible for scheduling, coaching technicians, managing parts inventory, and ensuring safety compliance in an automotive service center.
Role type
Service Writer/Advisor (Store Operations Lead)
Builds
Service department operations, customer service interactions, and parts inventory management
Domain
Automotive maintenance and repair
Deliverable
client delivery
Required skills
Team leadership and coaching, scheduling and assignment planning, performance evaluation, parts inventory management, safety compliance enforcement, customer relations, OSHA/MSDS knowledge
Preferred skills
Fast-paced environment adaptability, mentoring ability, business objective achievement, teamwork
Technologies
ISI systems
Responsibilities
Supervising technicians and planning their duties, coaching team members on operational processes and standards, working directly with customers on sales and service opportunities, managing parts inventory and restocking, ensuring shop safety and equipment compliance, evaluating personnel performance
Seniority
Mid-level, hands-on IC