Assistant Guest Services Manager
Core
Lead and manage all aspects of the Guest Services department including Valet, Bell Services, Shuttle Operations, Ski Valet, and Bike Valet to ensure operational efficiency and exceptional guest experiences.
Role type
Assistant Guest Services Manager
Builds
Guest arrival/departure experiences, vehicle management, and team performance
Domain
Hospitality / Resort Operations
Deliverable
product features
Required skills
Team leadership, operational management, guest relations, performance coaching, staff training, fleet management, PMS experience, Class 5 BC Drivers License
Preferred skills
Class 4 BC Drivers License
Responsibilities
Manage and motivate the Guest Services team, oversee arrival and departure experiences, handle guest concerns, conduct departmental meetings, balance operational and staffing requirements, train and onboard new colleagues, supervise valet operations, manage hotel vehicle fleet
Seniority
Mid-level, hands-on IC