Dutch Wonderland Guest Experience Manager
Core
Overseeing operations for admissions, parking, ticket processing, and guest relations to deliver exceptional customer service and maintain first impressions.
Role type
Guest Experience Manager (Operations & Team Leadership)
Builds
Park admission processes, guest satisfaction experiences, and team performance
Domain
Theme park operations / Hospitality
Deliverable
product features
Required skills
Team supervision and coaching, Financial management and budgeting, Strategic process improvement, Compliance enforcement, Data analysis and reporting, Conflict resolution
Preferred skills
Amusement park experience, Bilingual communication (Spanish)
Technologies
Workday, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, POS systems
Responsibilities
Manage Admissions, Parking, and Guest Services teams; Control departmental budgets and maximize revenue; Mentor and coach assigned team members; Oversee guest arrival processes and ticket sales; Analyze operating reports and labor costs; Handle customer inquiries and resolve concerns; Ensure compliance with safety and industry policies.
Seniority
Mid-level Manager, hands-on leadership