Superviseur de production IT / Team Leader Anglais H/F
Core
Supervise and coordinate on-site IT support technicians to ensure high-quality user experience and operational performance for a global electrical distribution leader.
Role type
Senior IT Operations Team Leader (On-site)
Builds
IT support services and incident resolution workflows
Domain
IT Operations / Electrical Distribution / Field Services
Deliverable
client delivery
Required skills
Team leadership, operational planning, performance monitoring, incident management, process improvement, stakeholder communication, Excel proficiency
Preferred skills
Knowledge of IT support and field operations, professional English (C1/C2), proactive service mindset
Responsibilities
Organize and plan daily activities for on-site technicians, supervise incident handling and escalations, track key performance indicators and service quality, communicate with service owners and clients, drive continuous process improvement
Seniority
Senior, hands-on IC with team management
