Delivery Manager IT H/F
Core
Orchestrates IT service delivery, ensuring quality, SLA compliance, and continuous improvement for banking clients.
Role type
Senior IT Delivery Manager
Builds
IT service operations and governance for financial sector clients
Domain
Banking & Financial Services / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
IT Service Management (ITSM), ITIL framework, SLA/KPI management, stakeholder governance, risk management, service continuity planning, team coordination, performance analysis
Preferred skills
English (professional level)
Technologies
ITSM tools, ITIL processes
Responsibilities
Ensure service quality and SLA/KPI compliance; Supervise production teams and external partners; Manage major incidents and service changes; Present results and action plans to decision-makers; Coordinate operational teams and partners; Drive service improvement plans and ITIL adoption.
Seniority
Senior, hands-on IC with leadership responsibilities
