Junior Client Service Associate (m/f/d)
Core
Provide professional customer service via phone and email to existing clients and prospects, resolving inquiries and escalating complex issues to Tier 2 support.
Role type
Junior Client Service Associate
Builds
Customer support and retention for a European fintech platform offering investment and banking services
Domain
Fintech / Digital Banking
Deliverable
client delivery
Required skills
Customer service, problem-solving, communication, teamwork, adaptability
Preferred skills
Financial domain knowledge, proactive learning
Technologies
Internal support tools, communication platforms
Responsibilities
Handle customer inquiries via phone and email, coordinate with internal teams for complex issues, ensure customer satisfaction, identify process improvements from feedback
Seniority
Junior, entry-level with first experience or recent graduate
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