Receptionniste
Core
Front desk agent responsible for guest check-in/check-out, reservations, payments, and ensuring guest satisfaction at a lifestyle hotel.
Role type
Front desk agent
Builds
Guest check-in/check-out processes, reservation management, payment transactions
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Guest relations, reservation management, cash handling, administrative follow-up, multi-channel communication, stress management, PMS proficiency
Preferred skills
Hotel reception experience, FOLS PMS knowledge, third foreign language
Technologies
FOLS, booking platforms
Responsibilities
Welcome guests professionally, manage check-in and check-out, handle reservations via phone/email/platforms, process payments, follow up on stay administration, handle specific guest/group requests, coordinate with hotel services, ensure quality standards compliance
Seniority
Entry-level to Junior