Reservations & Royal Services Agent
Core
Deliver exceptional, personalized service to guests before, during, and after their stay while handling reservations and luxury concierge-style support.
Role type
Reservations & Royal Services Agent
Builds
Seamless and memorable guest experiences reflecting Raffles & Fairmont Doha standards
Domain
Luxury hospitality
Deliverable
client delivery
Required skills
Reservation management, upselling and cross-selling, PMS data entry, VIP guest coordination, complaint handling, guest profile management, multi-department liaison
Preferred skills
Opera PMS knowledge, fluency in languages other than English
Responsibilities
Handle guest reservations via phone, email, and online systems; maximize room revenue through upselling; coordinate guest arrangements like transportation and dining; act as a single point of contact for VIP and Royal guests; manage VIP arrivals, in-house stays, and departures; maintain detailed guest profiles and preferences.
Seniority
Entry-level to Junior