Reservations Manager
Core
Manage hotel reservation administration, national/international accounts, and inventory to maximize revenue and ensure guest satisfaction.
Role type
Senior Reservations Manager
Builds
Reservation bookings and guest experiences across hotel segments
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Reservation system management, revenue optimization, team training, guest issue resolution, scheduling, commission tracking, reporting, budget forecasting, performance management
Preferred skills
Luxury hotel background, regional cultural knowledge
Technologies
Opera, Microsoft Office
Responsibilities
Oversee reservation administration and manage inventory; Handle and resolve guest issues; Conduct training for reservation agents; Develop department schedules to minimize call loss; Track call conversions and run reports; Set and amend selling strategies; Assist in budget and forecast completion; Monitor incentive programs integrity
Seniority
Senior, hands-on IC with team management