Recepcionista - Tarde
Core
Front-desk receptionist handling guest check-in/out, reservations, payments, and conflict resolution for hotel guests.
Role type
Front-desk receptionist
Builds
Guest check-in/out processes, reservation records, billing and payment processing
Domain
Hospitality / Hotel operations
Deliverable
client delivery
Required skills
Guest relations, conflict mediation, payment processing, reservation management, shift handover, loyalty program administration, telephone support, file organization
Preferred skills
Internal reception procedures, hotel management software, Microsoft Office, intermediate English
Technologies
Hotel management software, Microsoft Office
Responsibilities
Greet and identify guests at the front desk or by phone; Process check-in and check-out including key delivery and billing; Mediate conflicts and handle critical situations; Update reservation systems; Manage loyalty program enrollment; Coordinate shift handovers; Train reception assistants on reception procedures.
Seniority
Individual contributor