Capo Ricevimento - Monaci delle Terre Nere - Stagione 2026
Core
Lead the front office team to deliver 5-star guest experiences, manage daily operations, and drive revenue through upselling strategies.
Role type
Senior Front Office Manager (5-star hotel)
Builds
Guest check-in/out processes, room assignments, and high-touch hospitality services
Domain
Luxury hospitality / Hotel management
Deliverable
product features
Required skills
Team leadership and training, Guest relations and complaint resolution, Front office operations, Revenue management and upselling, PMS proficiency, Cross-department coordination
Preferred skills
Experience in small 5-star hotels, Local residency, Luxury service mindset
Technologies
PMS (Property Management Systems)
Responsibilities
Select, train, and motivate reception/concierge staff; Personally welcome guests and handle special requests; Supervise check-in/check-out procedures; Maximize revenue via upselling and cross-selling; Monitor room rates and availability; Coordinate with housekeeping and maintenance teams.
Seniority
Senior, hands-on IC