GUEST RELATION SUPERVISOR (H/F)
Core
Orchestrating VIP arrivals, managing complex guest relations, and supervising front office operations for a luxury hotel.
Role type
Guest Relations Supervisor (Front Office)
Builds
Personalized guest experiences and smooth hotel operations
Domain
Luxury hospitality / Hotel management
Deliverable
product features
Required skills
VIP client profiling, team supervision, conflict resolution, financial procedure compliance, customer satisfaction analysis, PMS data management
Preferred skills
OPERA Cloud proficiency, additional languages beyond French/English
Responsibilities
Analyze client profiles to orchestrate VIP arrivals, manage complex guest complaints, supervise and train receptionists, monitor online reviews and satisfaction surveys, update guest preferences in PMS
Seniority
Mid-level supervisory role
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