L1 IT Customer Support French & English
Core
Provide accurate and optimal IT solutions via telephone, email, or chat to troubleshoot office, Windows, Outlook, internet, specific application, and hardware issues.
Role type
L1 IT Customer Support Agent
Builds
IT support services for customers
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
troubleshooting, active listening, multitasking, shift work availability
Preferred skills
previous customer support experience, technical college or university background
Technologies
Windows, Outlook, internet, specific applications, hardware
Responsibilities
Provide IT solutions via phone/email/chat, troubleshoot various technical issues, follow up on support backlog, communicate with other teams and escalate complex issues
Seniority
Entry-level, trainable
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