IT Support Specialist
Core
First point of contact for IT-related questions and issues, ensuring a secure, stable, and user-friendly IT environment for colleagues across the Benelux organization.
Role type
IT Support Specialist
Builds
Stable IT infrastructure and user support services for the Benelux organization
Domain
Enterprise IT Support / Logistics
Deliverable
client delivery
Required skills
Troubleshooting network and connectivity issues, managing user accounts and access rights, hardware and software installation/configuration, process improvement, user training
Preferred skills
Knowledge of ISO27001 and security principles, analytical thinking
Technologies
Microsoft 365, Windows 10/11, Intune/Matrix42, Azure AD (Entra ID), VPN solutions
Responsibilities
Resolve connection problems, network outages, access rights, and performance issues; Manage employee data, IT hardware, and onboarding/offboarding processes; Support end-users with training and instructions; Register and handle IT tickets; Contribute to IT projects and process development
Seniority
Mid-level, hands-on IC