Cluster Reservation Agent - Raffles & Fairmont The Red Sea
Core
Handle individual and group reservation requests, manage bookings, and coordinate with front office and housekeeping teams for a luxury resort.
Role type
Reservation Agent
Builds
Hotel room bookings and guest stays
Domain
Hospitality / Luxury Resort
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Reservation systems (Opera/ACCOR), upselling, guest communication, data privacy compliance, multitasking, Microsoft Office
Preferred skills
Arabic language, Ultra-Luxury guest expectations understanding, pre-opening project coordination, scheduling, document control
Technologies
Opera PMS, ACCOR Reservation Systems, Microsoft Excel, Microsoft Outlook
Responsibilities
Process individual and group reservation requests, respond to inquiries via phone/email/OTA, upsell room categories and packages, maintain reservation records and update changes/cancellations, prepare daily/weekly reports, handle special guest requests, liaise with sales and revenue teams for group bookings, support overbooking situations
Seniority
Entry-level to Junior