Desktop Support Technician
Core
Frontline technical resource providing end-user support for desktops, laptops, software, and peripherals in a Microsoft-based state government IT environment.
Role type
Desktop Support Technician
Builds
Maintains productivity and system stability for state agency end-users
Domain
Public Sector / IT Support
Deliverable
client delivery
Required skills
Desktop & laptop hardware break/fix, OS-level troubleshooting, software installation and configuration, Active Directory management, Microsoft 365 support, Ticketing platform management, Basic networking diagnostics
Preferred skills
PowerShell/PERL/Shell scripting, State or local government IT environment experience
Responsibilities
Respond to helpdesk tickets across multiple channels, manage full ticket lifecycle within service management platform, diagnose and resolve hardware/software issues, collaborate with internal teams and external vendors, document incidents and resolutions in knowledge base
Seniority
Mid-level, hands-on IC