Senior Customer Success Manager (German Speaking)
Core
Strategic architect and operations advisor for Tier 1 EMEA partners, managing operational relationships, volume retention, and roadmap influence for complex payment integrations.
Role type
Senior Customer Success Manager (Strategic/Operations)
Builds
Operational frameworks, playbooks, and scalable processes for the CSM organization and partner ecosystem.
Domain
Fintech / Cross-border payments / Enterprise B2B
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic account management, incident command, data-driven problem solving, roadmap influence, executive stakeholder management, technical fluency (APIs/webhooks), advanced data analysis
Preferred skills
Regulatory knowledge (AML/KYC), prior Tier 1 bank/fintech ownership, additional European languages
Technologies
SQL, Looker, Lightdash, API, Swift, Cards, MCA
Responsibilities
Own end-to-end operational relationships for Tier 1 partners; Lead quarterly business reviews (QBRs) framing operational performance; Proactively identify and close operational gaps to unlock revenue; Act as incident commander for high-severity cross-regional incidents; Build scalable frameworks and playbooks for the CSM organization; Mentor less senior CSMs; Own core operational metrics (Payment Success Rate, Contact Rate, etc.)
Seniority
Senior, hands-on IC with strategic scope
