Front Office Ambassador
Core
Welcome guests, build rapport, anticipate needs, and ensure safety in a luxury hotel lobby environment.
Role type
Front Office Ambassador (Lobby)
Builds
Guest experiences and safety protocols
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Guest recognition, proactive service anticipation, conflict resolution, accessibility assistance, emergency procedure knowledge, safety compliance
Preferred skills
Multilingual communication, VIP service experience, brand-specific process adherence
Responsibilities
Send pre-arrival emails and questionnaires, greet guests with personalized attention, manage guest schedules, assist individuals with disabilities, enforce hotel regulations and safety procedures, support team coverage
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