FR - Réceptionniste (H/F/X)
Core
Front desk receptionist ensuring guest check-in/out, billing, and upselling services at a 4-star boutique hotel.
Role type
Front desk receptionist
Builds
Guest check-in/out, billing, upselling hotel services
Domain
Hospitality / Hotel operations
Deliverable
client delivery
Required skills
Guest service, check-in/out management, billing and cash handling, upselling, phone communication, cross-department coordination, quality standards adherence
Preferred skills
Hotel management education, 1+ year experience, PMS FOLS proficiency, English fluency, second language
Technologies
Word, PowerPoint, PMS FOLS
Responsibilities
Manage guest check-in and check-out, optimize room occupancy and revenue, control and process client billing, ensure guest satisfaction, answer phone calls per quality standards, communicate with technical, bar, restaurant, and housekeeping teams, apply MGallery brand quality standards, close cash drawer and count funds, promote and enroll guests in the ALL loyalty card, drive additional sales (celebrations, spa, restaurant)