Reservations Agent
Core
Handle room reservations, rate inquiries, and guest bookings for a luxury hotel in Jasper, Canada, while managing inventory and supporting upsell initiatives.
Role type
Front Office Reservations Agent
Builds
Hotel room reservations and guest confirmations
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Professional telephone etiquette, English language proficiency, Typing (40 wpm), Hotel operations knowledge, Inventory management, Upselling techniques
Preferred skills
Opera PMS experience, Microsoft Office, Knowledge of local area
Responsibilities
Respond to reservation inquiries via phone/fax/email, Record reservations in Central Reservations System and Opera PMS, Monitor hotel inventory to maximize revenue, Support upsell programs, Provide support to Global Reservations Centre, File cashier paperwork and journals
Seniority
Entry-level to Junior