Conseiller(ere) clientèle H/F
Core
B2B customer service advisor supporting client satisfaction, retention, and portfolio growth for Veolia's recycling and valorization services.
Role type
B2B customer service advisor (sales support)
Builds
Customer service interactions and sales follow-ups for recycling and waste valorization solutions
Domain
Waste management and recycling
Deliverable
client delivery
Required skills
B2B customer relationship management, sales fundamentals, CRM usage, digital tool adoption, call handling, quote follow-up, targeted prospecting
Preferred skills
Interest in revenue growth, proactive opportunity identification, digital self-service promotion
Responsibilities
Handle incoming client calls, emails, and requests; qualify needs and identify sales opportunities; prepare and follow up on quotes; conduct commercial follow-ups; promote digital tools and autonomous client usage; participate in targeted prospecting
Seniority
Junior to Mid-level, 3+ years experience