Especialista de Experiência do Cliente I
Core
Strategic partner for Enterprise clients driving adoption, value generation, retention, and expansion in fraud prevention solutions.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Fraud prevention solutions and data analytics platforms
Domain
Financial services / Anti-fraud / SaaS
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Enterprise account management, strategic consulting, data-driven decision making, stakeholder management (C-Level), business case development, churn mitigation, upsell/cross-sell strategies, product adoption planning, roadmap influence
Preferred skills
Salesforce, Sensedata, Gainsight, HubSpot, Power BI, Tableau, Looker, Customer Success certifications, Project Management certifications, Analytics certifications
Technologies
Salesforce, Sensedata, Gainsight, HubSpot, Power BI, Tableau, Looker
Responsibilities
Manage strategic Enterprise client portfolio, execute customer success plans, monitor KPIs (Health Score, NPS, Churn), lead executive governance meetings, identify upsell opportunities, represent customer needs internally to influence product roadmap.
Seniority
Senior, hands-on IC
