PC Support Technician
Core
Provide desktop and technical support services to military, civilian, and contractor personnel for the US Army Corrections Command, ensuring reliable IT operations.
Role type
PC Support Technician (Help Desk/Desktop Support)
Builds
Desktop computers, laptops, printers, peripheral devices, and related hardware/software configurations
Domain
Defense / Government IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware installation and configuration, software troubleshooting, system imaging, network connectivity diagnosis, Windows workstation administration, service ticket management, IT asset inventory management
Preferred skills
DoD environment experience, VIP user support, complex problem solving
Technologies
Windows 10/11, Microsoft Server 2016/2019, Microsoft Modern Desktop Administrator, CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP
Responsibilities
Install, configure, troubleshoot, and maintain computer hardware and software; diagnose and resolve network connectivity and cabling issues; manage service tickets and IT asset inventories; provide on-call support for mission-critical incidents; collaborate with IT teams to ensure compliance with cybersecurity policies
Seniority
Mid-level, hands-on IC
