IT Support Analyst (m/w/d)
Core
1st-line IT support analyst handling incidents, service requests, and technical troubleshooting for desktop environments and printer solutions.
Role type
1st-line IT support analyst
Builds
IT service stability and user productivity
Domain
Hospitality / Airline Catering IT
Deliverable
client delivery
Required skills
incident management, service request handling, printer troubleshooting (software & hardware), ticketing system management, technical documentation, VOIP-PBX knowledge, Microsoft Windows OS, Microsoft Office 365 (Exchange, Teams, SharePoint, Intune)
Preferred skills
Apple OS experience, 3CX experience, hospitality industry experience
Technologies
Microsoft Windows, Apple OS, Microsoft Office 365, Exchange, Teams, SharePoint, Intune, VOIP-PBX, 3CX
Responsibilities
Notify users about investigation progress and planned solutions, independently handle incidents and service requests, analyze disruptions and initiate resolution measures, update ticketing systems with accurate logs and notes, create standard documentation for problem resolution, coordinate with external partners for hardware defects, prioritize tasks and proactively follow up on open tickets
Seniority
Mid-level, hands-on IC