Reservations Agent - Saudi only
Core
Manage hotel bookings, provide guest information, and maximize revenue through sales techniques.
Role type
Reservations Agent
Builds
Hotel room bookings and guest service interactions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, up-selling, PMS data entry, group booking coordination, daily reporting, local knowledge
Preferred skills
Microsoft Office proficiency, hospitality industry standards knowledge, sales skills
Technologies
Property management systems (e.g., OPERA)
Responsibilities
Handle incoming reservations via phone, email, and online systems; Provide detailed accommodation and rate information; Utilize up-selling techniques; Enter and maintain reservation data in PMS; Follow up on guest requests; Assist with group bookings and allotments; Monitor hotel availability; Prepare daily reports on reservations and modifications.
Seniority
Entry-level to Junior