Order Management Analyst (Spanish Speaker - MidShift)
Core
Manage customer orders, inquiries, and claims while ensuring accurate order fulfillment and system data integrity.
Role type
Order Management Analyst
Builds
Order fulfillment workflows and customer satisfaction outcomes
Domain
Supply Chain / Order Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order management, Supply chain management, SAP transactions, Salesforce.com, EDI error resolution, Claims handling, Process improvement, Stakeholder coordination
Preferred skills
Product recommendation, Catalog management, Project leadership
Technologies
Salesforce.com, SAP
Responsibilities
Manage queues and cases for customer orders and inquiries, Enter orders manually into SAP, Resolve order conflicts and monitor shipments, Handle simple and complex claims including returns and freight, Coordinate with pricing and supply chain departments, Identify and lead process improvement projects, Maintain work instruction documents
Seniority
Mid-level, hands-on IC
