Senior IT Support Engineer
Core
Top internal technical escalation resource managing complex IT tickets, leading client onboarding, and driving cloud infrastructure initiatives.
Role type
Senior IT Support Engineer (Level 3)
Builds
Secure, reliable IT infrastructure including Microsoft 365 environments and Cisco Meraki networks
Domain
Managed Services / MSP / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Entra ID, Intune, PowerShell scripting, Microsoft Graph API, Cisco Meraki networking, Windows Server management, macOS support, root cause analysis, process documentation
Preferred skills
ITIL certification, Microsoft/Azure/Meraki certifications, experience with ConnectWise/IT Glue/MDR platforms, MSP/MSSP background
Technologies
Microsoft 365, Entra ID, Intune, PowerShell, Microsoft Graph, Cisco Meraki, Windows Server, macOS, ConnectWise, IT Glue
Responsibilities
Manage escalated tickets and project assignments within SLA timelines; diagnose complex technical issues and identify root causes; lead Microsoft 365 and cloud migrations and architecture; design and deploy Cisco Meraki network solutions; lead client onboarding and project delivery; mentor junior engineers
Seniority
Senior, hands-on IC