Level 3 Engineer - Cloud & Security
Core
Senior escalation engineer for MSP clients managing hybrid cloud, identity, security, and on-prem infrastructure.
Role type
Senior IC cloud & security engineer (MSP)
Builds
Production Microsoft 365 and Azure environments, hybrid identity setups, endpoint management, and security controls for client organizations.
Domain
Managed Services Provider (MSP), Cloud Engineering, Cybersecurity
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Azure administration, Entra ID management, PowerShell scripting, networking fundamentals, security compliance (NIST, CIS, HIPAA, CMMC, SOC 2, PCI), endpoint management (Intune, Autopilot), hybrid cloud setup, RMM/PSA platform usage, backup solutions management, AI tool integration (Copilot, ClaudeAI)
Preferred skills
Microsoft 365 Certified: Administrator Expert, Microsoft Certified: Identity and Access Administrator Associate, CompTIA Security+, Network+, Cloud+, Microsoft Certified: Azure Administrator Associate
Technologies
Microsoft 365, Azure, Entra ID, Exchange Online, Intune, Windows Autopilot, Google Workspace, Microsoft Defender, Microsoft Purview, Active Directory, Hyper-V, VMware, ConnectWise, Auvik, Axcient, Microsoft Copilot, Security Copilot, ClaudeAI
Responsibilities
Troubleshoot advanced issues and serve as senior escalation point for Tier 1 and Tier 2 tickets; Design, implement, and manage Microsoft 365 and Azure environments including Entra ID, Exchange Online, SharePoint Online, Teams, and OneDrive; Administer Azure infrastructure services, virtual machines, and hybrid identity or hybrid cloud setups; Deploy and oversee endpoint management using Microsoft Intune and Windows Autopilot; Lead cloud migrations from on-premises or private cloud environments into Microsoft 365 and Azure; Implement security measures such as Conditional Access, MFA, Microsoft Defender Suite, and Microsoft Purview; Support data protection, retention, and governance controls aligned with client compliance needs; Carry out security reviews, assist with risk assessments, and document findings with actionable recommendations; Automate security monitoring and incident response processes using PowerShell and related scripting tools; Provide hands-on support for Windows Server, Active Directory, networking, virtualization, desktops, printers, and end-user hardware when on-site troubleshooting is needed; Keep documentation current, including configurations, network diagrams, and implementation records for each client environment; Evaluate and apply AI-powered tools such as Microsoft Copilot, Security Copilot, and ClaudeAI to improve service delivery, security monitoring, and operational efficiency; Stay up to date on how AI is affecting cloud administration, threat detection, and compliance, and share that insight with the team.
Seniority
Senior, hands-on IC