Reservations Supervisor
Core
Supervise daily reservation operations, handle bookings (individual, corporate, group, VIP), and support revenue optimization for a 5-star hotel.
Role type
Senior IC Reservations Supervisor
Builds
Reservation bookings and revenue opportunities for Sofitel Istanbul Taksim
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Supervisory experience, hotel reservation procedures, revenue principles, PMS/CRS system proficiency, upselling techniques, team coaching
Preferred skills
Experience with Opera PMS and Accor systems, international 5-star hotel environment experience
Technologies
Opera PMS, Accor reservation systems, PMS, CRS
Responsibilities
Supervise daily reservation operations, handle individual/corporate/group/VIP reservations, monitor reservation quality and special requests, collaborate with Front Office/Revenue/Sales, support inventory management, monitor upselling opportunities, assist with team training and onboarding, ensure compliance with standards and data protection
Seniority
Senior, hands-on IC with supervisory responsibilities