Customer Service / Shift Lead
Core
Customer Service Representative with progression to Shift Lead, handling orders, customer support, and shift operations for Domino's Pizza.
Role type
Customer Service Representative / Shift Lead
Builds
Pizza orders and delivery services
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
order taking, payment processing, customer complaint resolution, team coordination, food safety compliance, POS system usage, shift scheduling, staff training
Preferred skills
restaurant/retail/hospitality background, scheduling software experience, performance metrics understanding
Responsibilities
take customer orders via phone/online/in-person, process payments, resolve customer complaints, coordinate with kitchen/delivery teams, maintain order records, ensure food safety compliance, support shift team members, train new hires, monitor team performance, manage shift scheduling
