Account Manager (KYC, AML) - KYC360
Core
Manage and develop relationships with assigned customer accounts to ensure satisfaction, retention, and growth while acting as a trusted advisor.
Role type
Account Manager (SaaS/RegTech)
Builds
Customer retention and revenue growth through upselling, cross-selling, and contract commitments.
Domain
RegTech / FinTech / SaaS
Deliverable
client delivery
Required skills
Commercial acumen, negotiation, de-escalation, stakeholder management, strategic account planning, QBR facilitation, internal advocacy
Preferred skills
Experience in SaaS, RegTech, FinTech, or technology-led business
Responsibilities
Protect and grow existing revenue base, drive customer retention via longer-term contracts, identify growth opportunities (upsell/cross-sell), collaborate with Sales and Experian teams for joint opportunities, develop strategic account plans and conduct QBRs, act as voice of the customer to influence product development, monitor account health and satisfaction.
Seniority
Individual Contributor
