IT Support Analyst - South East Asia
Core
Front-line IT support for end users, maintaining hardware, software, and network infrastructure across the South East Asia region.
Role type
IT Support Analyst
Builds
Stable IT environment for internal colleagues
Domain
Corporate IT / End-user support
Deliverable
client delivery
Required skills
Windows 11 and MacOS troubleshooting, desktop hardware installation and configuration, Microsoft 365 administration, cloud hosting (AWS and Azure), ITIL framework knowledge, Service Desk ticketing systems, remote diagnostics, change management processes, IT security fundamentals
Preferred skills
Experience in professional services or project organizations, familiarity with audio visual equipment and telephony systems
Technologies
Windows 11, MacOS, Dell hardware, Microsoft Office, Microsoft 365, AWS, Azure
Responsibilities
Supporting and maintaining PCs, servers, printers, network equipment, and telephony systems; performing hardware and software installations and upgrades; responding to support requests within agreed timelines; advocating group-wide IT standards; researching and recommending courses of action to prevent problems; working with third-party technology partners on cyber security and application support
Seniority
Individual Contributor, operational level
