IT Support Technician L1 & L2 (m/w/d)
Core
Provide onsite technical support for hardware, software, and network issues in a large enterprise environment.
Role type
L1 & L2 IT Support Technician
Builds
Maintains desktops, laptops, printers, mobile devices, and meeting room AV equipment.
Domain
Enterprise IT Operations
Deliverable
client delivery
Required skills
Windows OS troubleshooting, Microsoft 365 administration, Active Directory management, LAN/Wi-Fi troubleshooting, incident ticket processing, documentation
Preferred skills
Monitoring production environments, improving support procedures
Technologies
Windows, Microsoft 365, MS Teams, Active Directory
Responsibilities
Install and configure endpoints, troubleshoot connectivity issues, manage user accounts and permissions, respond to service desk tickets, support meeting room technology, document incidents and solutions
Seniority
Junior to Mid-level, hands-on IC