Expert Customer Success Manager – Retail Media (all genders)
Core
Strategic consultant for fashion brand partners, translating campaign data into growth strategies and advising on Retail Media platform mechanics.
Role type
Senior Customer Success Manager (Retail Media)
Builds
Long-term growth strategies for fashion brand partners and adoption of new Retail Media features
Domain
E-Commerce, Fashion, Retail Media, Digital Advertising
Deliverable
Dashboards & analysis
Required skills
Retail Media expertise, E-Commerce experience, Performance Marketing knowledge, Account Management experience, Analytical mindset, Data translation, Strategic storytelling, Product requirement definition, Customer enablement, Digital advertising ecosystem knowledge
Preferred skills
Fashion or lifestyle industry background, Amazon Advertising experience, Google Ads experience, Meta experience
Technologies
Amazon Advertising, Google Ads, Meta
Responsibilities
Translate campaign and performance data into actionable recommendations and long-term growth strategies; Advise partners on attribution models, algorithms, KPIs, APIs, and new product features; Enable Account Management teams through training and knowledge sharing; Create strategic narratives for executive meetings; Gather customer feedback to define product requirements; Drive adoption of new products across the partner portfolio
Seniority
Senior, hands-on IC
