Superviseur d'équipe support IT / Production Supervisor H/F
Core
Plan, coordinate, and monitor IT support and production activities to ensure quality, service level agreement (SLA) compliance, and team performance.
Role type
Production Supervisor (IT Support)
Builds
IT support services and production operations for enterprise clients
Domain
IT Services (ESN) / IT Operations
Deliverable
client delivery
Required skills
Team planning and coordination, SLA analysis and reporting, staff training and upskilling, meeting facilitation (COPIL), decision-making, communication
Preferred skills
Organization, autonomy, empathy, resilience, synthesis, anticipation
Responsibilities
Plan and coordinate team activities based on quality and service objectives, train team members on procedures and client context, control and analyze activity results (daily reporting, SLA analysis), prepare and present results at management meetings (COPIL)
Seniority
Mid-level, hands-on manager
