Concierge (Vietnamese Local)
Core
Primary point of contact for guests at a luxury resort in Phu Quoc, Vietnam, ensuring memorable and hassle-free stays through exceptional service.
Role type
Luxury resort concierge
Builds
Guest experiences, reservations, and local activity bookings
Domain
Hospitality / Tourism / Luxury Travel
Deliverable
client delivery
Required skills
Guest service, reservation management, local knowledge, complaint handling, upselling, record keeping
Preferred skills
Hospitality degree, fluency in Vietnamese, computer proficiency, cultural sensitivity
Technologies
Hotel management software
Responsibilities
Welcome guests, provide local attraction info, make reservations, respond to enquiries, handle complaints, manage desk operations, assist with luggage
Seniority
Individual Contributor, entry to mid-level
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