Guest Relations Agent
Core
Primary point of contact for guests ensuring exceptional stays, managing VIP requirements, and resolving inquiries/complaints at the hotel lobby.
Role type
Guest Relations Agent
Builds
Guest experiences and satisfaction
Domain
Hospitality / Leisure
Deliverable
client delivery
Required skills
Guest relations, conflict resolution, upselling, PMS proficiency, local knowledge, shift flexibility
Preferred skills
Additional languages, Vietnamese culture knowledge
Responsibilities
Welcome and assist guests upon arrival, Serve as main point of contact for VIP guests, Manage the Guest Relations Desk, Coordinate with departments for room quality, Handle guest complaints, Promote hotel services and upsell, Maintain accurate guest records
Seniority
Individual Contributor
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