IT Technical Support Specialist
Core
Main contact point for technical issues, handling installation, administration, and troubleshooting of desktops, laptops, servers, and professional studio equipment (cameras, lighting, audio) in a 24/7 environment.
Role type
IT Technical Support Specialist
Builds
Maintains healthy functioning of IT systems and studio equipment for an online gaming software developer.
Domain
IT Support / Online Gaming
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS administration, Linux administration, hardware troubleshooting, network troubleshooting, Active Directory, MS Office 365, driver installation, BIOS configuration, remote support, DHCP, DNS, problem solving, documentation
Preferred skills
Networking knowledge, English (B2 level)
Technologies
Windows OS, Linux, MS Office 365, Active Directory, DHCP, DNS
Responsibilities
Installation and administration of desktops, laptops, and servers; Troubleshooting hardware and software issues; Setting up professional studio equipment; 24/7 monitoring of system health; Providing remote support
Seniority
Individual Contributor
