Head Concierge - Fairmont Agra
Core
Lead and supervise the concierge team to deliver exceptional service, manage guest requests, and coordinate local experiences in Agra.
Role type
Senior IC hotel concierge manager
Builds
Guest experiences, local activity bookings, and seamless hotel operations
Domain
Luxury hospitality / Tourism in Agra, India
Deliverable
client delivery
Required skills
Team leadership, vendor relationship management, local knowledge of Agra, budget management, conflict resolution, operational coordination
Preferred skills
Multilingual communication, crisis management, staff training, industry association representation
Technologies
Hotel management systems, reservation software
Responsibilities
Supervise concierge team, manage guest requests and VIP accommodations, coordinate reservations and transportation, maintain vendor partnerships, oversee desk operations and budgets, represent hotel in industry associations
Seniority
Senior, hands-on IC with management responsibilities
