Assistant Front Office Manager - Fairmont Agra
Core
Oversee all Front Office operations including Front Desk, Guest Relations, Concierge, and Airport Services at a luxury hotel.
Role type
Assistant Front Office Manager
Builds
Integrated guest services and operational consistency for hotel guests
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Front office operations management, team training and development, performance appraisal, budget monitoring, revenue management, guest complaint resolution, PMS proficiency, operational compliance
Preferred skills
Succession planning, rate optimization strategies, cost-saving initiatives, multi-language communication
Technologies
Hotel property management systems (PMS)
Responsibilities
Lead Front Office department in absence of Manager, develop training activity plans, maintain staffing levels, conduct quality assurance inspections, manage guest feedback and complaints, oversee revenue management initiatives, monitor departmental budgets, liaise with other departments
Seniority
Mid-Senior, hands-on management